Wellness Assistant
Wellness Assistant
Fortify — Winnipeg, MB (St. Boniface)
Fortify Natural Wellness is an integrative wellness collective — a complementary wellness clinic, a wellness retail shop, and a health-focused eatery, all under one roof. We’re looking for a Wellness Assistant who genuinely enjoys people and wants to be part of a team that takes health and wellness seriously.
This role is the first and last impression most of our patients get. You’ll need strong customer service instincts, a sales-comfortable mindset, and the kind of work ethic that doesn’t need to be asked twice.
What we run on
Above + Beyond — You show up for guests and teammates alike: restocking before you’re asked, staying two steps ahead of what a practitioner’s room needs, remembering the details that make a patient feel known.
Curiosity — You learn how the clinic actually works, not just your corner of it, so you can solve a problem instead of just relaying it.
Ownership Mentality — If you see something that needs doing, it’s yours — a messy supply shelf, a scheduling conflict, a guest who needs a better answer than “let me check.”
What we offer
- A new, purpose-built clinic space
- A hardworking, supportive team
- A business model where retail, café, and clinic reinforce each other, not compete
- Employee perks and incentives
What you’ll be doing
- Delivering an excellent guest experience, every time, no exceptions
- Booking and scheduling appointments across multiple practitioners
- Running point of sale — invoicing and billing
- Managing clinical and office supply inventory, including ordering and restocking
- Keeping practitioner rooms clean and organized, including laundry
- Troubleshooting day-to-day issues as they come up
- Handling confidential patient and business documents appropriately
- Arranging couriers
What you bring
- A friendly, professional manner and strong relationship-building skills
- Sharp time management and organizational skills
- Confident phone and interpersonal etiquette
- Comfort with Microsoft Word and Excel; experience with Jane (our scheduling software) is a plus — training provided
- The ability to pick up new information quickly and put it to use
Requirements
- Grade 12 education minimum
- First Aid + AED certification
- PHIA training
- Fluent written and spoken English required; bilingual English/French an asset
Job type: Full-time
Location: Winnipeg, MB
